Branded Order Process

Our 6 steps to bring you personalised joy

 

1. Product Search

We’ve got all your company, event, or function needs covered with our wide range of convenient and effective methods.

Looking for something specific? Simply enter the name or keywords of the product you’re after in the search bar at the top of each page. Our search results will show you closely matching options.

Prefer browsing? Explore our collections! Simply click on the Collections option in the header at the top of the page. Our products are thoughtfully organized into relevant categories and sub-categories, providing a seamless browsing experience to help you find exactly what you’re looking for.

For personalised assistance, get in touch with us. We use multiple different channels for communication! Simply click on our chat function at the bottom right of the page and select how you would prefer to get in touch with us!

2. Product Selection

Now, let’s move on to the next step – selecting the product that catches your eye! Just click on the product you’re interested in, and you’ll be taken straight to its dedicated page. Once there, you can choose the perfect colour and quantity that suits your needs. Enjoy the seamless shopping experience!

3. Adding your Branding

Now, let’s dive into the exciting part – choosing your branding! When you land on the product page, you’ll notice a bar that says “unbranded”. Simply click on the bar and a drop-down menu will appear, offering various branding options for you to explore.

Please keep in mind that each branding option comes with its own associated cost. Additionally, there is a set-up fee of R290 per artwork added. For more detailed information about the set-up fee, please refer to our Set-up Fee FAQ.

Once you’ve made your branding selection, the next step is to upload your artwork. 

4. Placing your order

When you’re satisfied with your uploaded artwork, it’s time to proceed to the check-out stage. On the check-out page, you’ll need to provide your information and choose whether to collect your order personally from our offices or opt for a small fee for doorstep delivery.

After ensuring that all the required fields are correctly filled, proceed to make the payment. We provide secure payment options tailored to simplify your life.

Once the payment is successfully completed, your order will be set in motion, ensuring a smooth and efficient delivery process.

5. Accepting Artwork

Once your order is placed, you can trust that we take full responsibility for ensuring the artwork adheres meticulously to all guidelines and is ready for production. We will diligently prepare the artwork and send it back to you, seeking your utmost satisfaction with the design before proceeding further.

Your input plays a crucial role in achieving an impeccable outcome that surpasses expectations.

6. Delivery

The final step in this process is the delivery phase. For our branded orders, our standard lead time is 7-10 days. Once your order is ready, we will either hold it in our office for your collection or arrange for it to be delivered to you.

Rest assured, we will keep you updated on the progress of your order every step of the way. At our company, we consider every order a top priority, as our utmost goal is to bring joy to our customers when they receive their final products.

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